Roche Wines Communicable Disease Prevention Plan
Roche Wines team members will greet you warmly but refrain from shaking hands or any physical contact.
Roche Wines has moved to a reservation model for tastings to control the flow of guests in a safe and physically distant manner. Please reserve your tasting experience in advance. You can also call 236-422-2722 between 11 am-5 pm Monday through Friday.
Walk-ins will be accepted if space is available, for groups of up to 6 people maximum.
Due to our small space in the Wine Shop, there will only be one group of up to 6 people on site for a tasting experience. The door to the wine shop will always be locked to ensure the safety of our guests and employees.
Laminated tasting menus are used that can be cleaned between each use.
One server is in contact with a group while physically distancing. The server is responsible for taking orders, payment, putting together wine orders, and delivery to the guest vehicles if needed, limiting touchpoints.
Staff must wash their hands with soap and warm water for a minimum of 20 seconds at the start of each shift, after visiting the bathroom, and before and after each break. We will be sanitizing the wine shop bar, tasting sheets, iPads & payment terminals in between each and every transaction. Sanitizing includes doorbells, door handles, light switches, and bathrooms at the start of a shift, and between guests.
Counters and charge terminals will be sanitized between guests. Tap purchases will be encouraged.
Glassware for guests will be sanitized in our high-heat commercial dishwasher.
Guests will not handle any products unless purchased.
Hand sanitizer will be made available to guests and staff at the entry and exit.
Signage advising guests who appear ill will not be served.
Hand-washing instruction sign displayed in the bathroom.
Our staff has been instructed to stay home if they are not feeling well in any way. The team will follow all self-isolation guidelines as directed by the Province of BC.
Visitors who appear visibly ill (coughing, sneezing) will be asked to leave.
If you are not feeling well, please do not enter our wine shop. This is for the safety of everyone.
Please use complimentary hand sanitizer upon entering the wine shop, masks are optional indoors as per the new Interior Health measures introduced on August 20th.
Please do not touch any of the display wines, our staff is happy to assist you!
Please respect physical distancing regulations and remain 2 meters apart from others in the wine shop.
No outside food or drink in the wine shop or patio.
We are so grateful for the continued support that our guests and colleagues have shown us. We will still continue to offer curbside pickup and complimentary BC shipping for 6 bottles or more for members of the Black Book Wine Club.
Stay safe and healthy.
The Roche Wines Team