Roche Wines COVID-19 Safety Plan
Roche Wines team members will greet you warmly but will refrain from shaking hands or any physical contact.
Roche Wines has moved to reservation model for tastings to control flow of guests in a safe and physically distant manner. Please reserve your tasting at experience in advance. You can also call 236-422-2722 between 11am-5pm Thursday through Monday. Contact information for one person in groups of up to 6 will be captured and retained for 30 days.
Walk-ins will be accepted if space is available and contact information will be captured and kept for 30 days.
Our employees will be physically distancing on-site unless they are members of the same household.
Due to our small space in the Wine Shop, there will only be one group of up to 6 people onsite for a tasting experience. The door to the wine shop will always be locked to ensure the safety of our guests and employees.
A footprint decal is on the floor at bar to emphasize physical distancing when the tasting room attendant pours your wine sample.
Appropriate reminders to guests to remain 2 metres apart from the tasting room attendant at the tasting room counter.
As per 50% capacity rules; no more than 25 persons (including 1 staff) will be allowed onsite at a time and our staff will be diligently managing this.
Pour spouts will be held at a distance above glass to not touch any surface and will be sanitized between groups.
Single use wine menus.
One server in contact with group while physically distancing. Server responsible for taking orders, payment and putting together wine order and delivery to guest vehicle if needed, limiting touch points.
Staff must wash their hands with soap and warm water for a minimum of 20 seconds at the start of each shift, after visiting the bathroom, and before and after each break. We will be sanitizing the wine shop bar, tasting sheets, iPads & payment terminals in between each and every transaction. Sanitizing includes door-bells, door handles, light switches, and bathrooms at the start of shift, and between guests.
Counters and charge terminals will be sanitized between guests. Tap purchases will be encouraged.
Staff have the option of wearing face masks and gloves during their shift.
Glassware for guests will be sanitized in our high heat commercial dishwasher.
Wine menus will be printed for single use.
Disposable and compostable spit cups will be provided.
Guests will not handle any products unless purchased.
Hand sanitizer will be made available to guests and staff at the entry and exit.
Signs will be posted to inform guests 50% capacity rules: no more than 25 people on the property at a given time. Staff will be diligently managing this.
Signs will remind guests of physical distancing, to limit touch points, & sanitize hands.
Signage advising guests who appear ill will not be served.
Hand-washing instruction sign displayed in the bathroom.
Our staff has been instructed to stay home if they are not feeling well in any way. Staff will follow all self-isolation guidelines as directed by the Province of BC.
Visitors who appear visibly ill (coughing, sneezing) will be asked to leave.
If you are not feeling well, please do not enter our wine shop. This is for the safety of everyone.
Please use complimentary hand sanitizer upon entering the wine shop.
Please do not touch any of the display wines, our staff is happy to assist you!
Please respect physical distancing regulations and remain 2 metres apart from other persons in the wine shop.
No outside food or drink in the wine shop or patio.
We are so grateful for the continued support that our guests and colleagues have shown us. We will still continue to offer curbside pickup and complimentary BC shipping for 6 bottles or more.
Stay safe and healthy.
The Roche Wines Team